Protect Your Business from Unprofessional Shippers and Brokers
Carrier SOS provides EU carriers with a secure platform to report issues with shippers and brokers, ensuring fair practices in the logistics industry.
Trusted by carriers across the EU
Secure Platform
GDPR Compliant
Verified Carriers
Companies Reported
Registered Carriers
Issues Resolved
Reporting Categories
Why Choose Carrier SOS?
We provide complete solutions to protect your business from improper practices
Secure Platform
All reports are verified and processed in a secure environment, protecting your company's data.
Maximum Transparency
Open communication between parties, with the possibility of amicable resolution of reported issues.
Trusted Community
Join a community of carriers who support proper practices in the logistics industry.
Types of Problems You Can Report
Carrier SOS helps you report a wide range of issues encountered in relationships with shippers and brokers
Non-Payment
The agent or shipper did not pay the agreed transport invoice.
Late Payment
The agent or shipper pays the transport invoice long after the agreed terms.
Unprofessional Behavior
The agent or shipper had impolite, aggressive, or unprofessional behavior.
Double Brokerage
The agent re-brokered the cargo to another company without the carrier's knowledge or authorization.
Billing Issues
The agent or shipper created problems with billing, such as requesting unusual documents.
Order Cancellation
The order was canceled by the agent or shipper after the carrier had already been dispatched.
Unreasonable Waiting Time
Excessive and unreasonable waiting times at pickup or delivery locations.
Unsafe Conditions
Encountering unsafe conditions at the pickup or unloading location.
Rate Confirmation Issues
Did not provide a signed rate confirmation or made unauthorized changes to it.
And many other categories available to address various problems in the logistics industry.
How Carrier SOS Works
Our simple and transparent process ensures your issues are reported and resolved correctly.
Register Your Company
Complete the verification process to confirm you are an authorized carrier in the EU.
Search or Add Company
Search for existing companies or add a new company you want to report.
Complete the Report
Complete the LoadGuard report details and choose the category of the encountered problem.
Notification and Response
The reported company receives a notification and can respond to the allegations.
Resolution or Publication
If the issue is resolved, the report can be closed. Otherwise, it is published for the community.
What Our Carriers Say
Thousands of EU carriers trust us to protect their business
Transport Services SRL
Romania
"Thanks to Carrier SOS, we resolved a long-standing non-payment issue with a shipper. The platform is easy to use and the team provides excellent support."
EuroCargo GmbH
Germany
"We avoided significant financial losses by checking business partners on the Carrier SOS platform before closing contracts."
Logistic Trans Sp. z o.o.
Poland
"The notification and response system helped us amicably resolve a conflict that could have turned into a costly legal dispute."
Join our community of carriers
Register your company today and benefit from the protection offered by Carrier SOS